Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Premium Web Solution ("we", "us", "our"), located at 111 Wall Street, New York, NY 10005, United States. By accessing premiumwebsolution.com (the "Site") or engaging us for any service, you agree to these Terms. If you do not agree, please do not use the Site or our services.

1. Services

We design and build custom websites and AI-chatbot solutions for local service businesses. Any quote, estimate, or scope provided through the Site, chatbot, email, or WhatsApp is informational and non-binding until confirmed by a signed written proposal or invoice accepted by both parties.

2. Eligibility

You must be at least 18 years old and legally able to enter a contract to use our services. If you engage us on behalf of a business, you represent that you are authorised to bind that business.

3. Fees, deposits and payment

• Projects typically require a non-refundable deposit before work begins.
• Remaining fees are billed at agreed milestones or on delivery, as stated in the accepted proposal.
• All fees are exclusive of taxes unless stated otherwise, and are payable in the currency named in the proposal.
• Late payments may pause work, and overdue balances may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

4. Intellectual property

• On full payment, you own the final custom deliverables produced specifically for your project (final design files, page content we create for you, and configuration).
• We retain ownership of pre-existing tools, code libraries, components, chatbot infrastructure, and general know-how, and grant you a perpetual, worldwide licence to use them as part of the delivered project.
• Third-party assets (fonts, stock images, plugins) are licensed under their own terms.
• You are responsible for ensuring you own or have rights to any content, logos, or images you provide to us.

5. Client responsibilities

• Provide accurate information, feedback, and content in a timely manner.
• Comply with our Acceptable Use Policy.
• Keep your admin credentials confidential.

6. Warranties and disclaimers

The Site and our services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding uptime, search-engine rankings, lead volume, or business results. AI-chatbot responses are generated automatically and may be inaccurate — verify important information before relying on it.

7. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to your use of the Site or our services will not exceed the fees you actually paid us in the twelve (12) months preceding the event giving rise to the claim, or US$100 if no fees were paid. We are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption.

8. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from (a) content you supply to us, (b) your breach of these Terms, or (c) your violation of any law or third-party right.

9. Termination

Either party may terminate a project for material breach that is not cured within 14 days of written notice. Fees due for work performed up to the termination date remain payable. We may suspend or terminate access to the Site at our discretion for conduct we believe violates these Terms or applicable law.

10. Third-party services

Our services rely on third-party providers (e.g. hosting, database, AI gateway, email). We are not responsible for outages, changes, or discontinuations of those providers, but we will use reasonable efforts to keep your project running.

11. Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts. Nothing in this section limits any mandatory consumer-protection rights available to you where you live.

12. Changes

We may update these Terms from time to time. Changes take effect when posted. Continued use of the Site or our services after posting means you accept the updated Terms.

13. Contact

Questions about these Terms? Email rafiulhasan@premiumwebsolution.com.